TORVANELITH Money Back Guarantee Policy

At TORVANELITH, we stand behind the quality and craftsmanship of our products. We aim to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your TORVANELITH purchase, we offer a comprehensive Money Back Guarantee policy.

Eligibility for Returns

• Products must be returned within 30 days of the purchase date.
• Items should be in their original condition, unused, and with all original packaging and tags intact.
• Proof of purchase from TORVANELITH is required for all returns and refunds.

Return Process

1. Contact our Customer Support team via email at support@torvanelith.com to initiate the return process. Please include your order number and reason for the return.
2. Once your return request is approved, you will receive a Return Authorization Number and further instructions.
3. Ship the item back to us using a trackable shipping service to the provided address. Return shipping costs are the responsibility of the customer unless the return is due to a TORVANELITH error.

Refund Process

• Once we receive your returned item, our team will inspect it to ensure it meets the return criteria stated above.
• Refunds will be processed to the original payment method within 7-10 business days after the approval of the return.
• You will receive a confirmation email once the refund has been issued.

Exclusions

• Gift cards, sale items, and customized products are final sale and not eligible for return or refund.
• Damaged items due to misuse or improper care are not covered under our Money Back Guarantee.

For further assistance, please do not hesitate to reach out to our friendly Customer Support team. Thank you for choosing TORVANELITH, where your satisfaction is our priority.